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Mail Services

LETTER MAIL

Malawi Posts Corporation provides a nationwide cost effective delivery service of letter mail that spans nationally, regionally and internationally. Malawi Posts Corporation is committed to delivering cost effective, reliable, secure and efficient mail and other services to its customers.

PROHIBITED ITEMS

The universal postal union regulates what can be sent through the postal network and as such the following items are prohibited; drugs, animals, precious stones, alcohol, money, explosives, plants and any offensive material

Operating Standards and Targets

Malawi Posts Corporation (MPC) would like to inform its valued customers that it provides mail service both locally and across borders based on standards and targets contained in its operating license issued by Malawi Communications Regulatory Authority (MACRA).

The following are the standards and targets

  1. 1-DOMESTIC MAIL

S/N

SERVICE CATEGORY                               

DELIVERY PERIOD

1

Intra-City (mail posted in a city for delivery in the same city.

Same day.

2

Inter-City (mail posted from one city for delivery in another city).

One day after date of posting.

3

Inter-District: same region (mail posted from one district post office for delivery in another district post office in the same region.

2 days after date of posting.

4

 

Inter-District: Country wide (mail posted at a district post office for delivery at another district post office in another region.

2 days after date of posting.

5

Between District and Rural: same region (mail posted at rural post office for delivery at district post office in the same region.

3 days after date of posting.

6

Between District and Rural areas: Country wide (mail posted at a rural post office for delivery at a district post office in another region.

4 days after date of posting.

7

Rural – Rural: same region (mail posted in one rural post office for delivery in another rural post office in the same region.

4 days after date of posting.

8

Rural – Rural: Country wide (mail posted in one rural post office for delivery in another rural post office in another region.

5 days after date of posting.

 

Note : Mail posted before 1600 hrs from Monday to Friday should definitely meet the above standards without fail and including also mail posted through Pillar Boxes.

2-INTERNATIONAL MAIL DELIVERY STANDARD

Universal Postal Union Requirements

SERVICE CATEGORY 

From Malawi to any other Country in the world                              

DELIVERY PERIOD

5 days from date of posting

In case of any queries please contact our Customer Relations Section on the following address: 

Linda Mpando
MPC Customer Relations
P.O. Box 602
Blantyre.

Tel      :  +265 1 822 144
Email  :linda.mpando@malawipost.post or mpcpmg@malawiposts.com

All appeals regarding complaints against our service delivery should be directed to

The Director General
Malawi Communications Regulatory Authority (MACRA)
MACRA House,
Salmin Amour Road
Private Bag 261
Blantyre.

Tel  :  +265 1 883 611

Email  : dg-macra@macra.org.mw