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Customer Care

We welcome you to the customer care centre, where you can submit queries or feedback about any aspect of the post office´┐Żs operations and services.

All queries will be addressed within the shortest time possible. Where complaints cannot be quickly the customer will be notified within three working days.

Complaints Handling

You can also raise your complaint or inquire about our product or service through
  • Post Master where the service was rendered
  • Call Customer Care on telephone : +265 1 832 163
  • Email : customercare@malawiposts.com
  • The Postmaster General, Malawi Posts Corporation, Glyn Jones Road, P.O. BOX 602 Blantyre.
  • Fax : 01 820 188

In order to serve you better we will require the following Details
  • Full details of complaint /inquirer (Name, Postal address, telephone number and email)
  • Post office where service was rendered and nature of inquiry or complaint
  • State your expected outcome